Explore my professional journey in marketing and brand communications across various sectors.
Experience
Marketing Communications Manager
Stellantis UK
2017 - Present
Leading aftersales marketing strategy across multiple automotive brands, with a focus on brand engagement, CRM, digital campaigns, and retailer communications.
Customer Relations Manager – EMEA Region
Fiat Chrysler Automobiles UK Ltd
2012-2017
Managed customer service operations across Europe, improving service standards, compliance, and dealer support through data-driven insights and process optimisation.
Customer Relations Team Leader
Fiat Chrysler Automobiles UK Ltd
2008-2011
Led the UK customer relations team, handling executive and legal-level cases while driving service quality and team performance.
Specialisms
Showcasing expertise in brand communications, marketing strategies, and career achievements across various sectors.
Strategic Marketing Leadership
Over 25 years of experience delivering data-driven, multi-channel marketing strategies that boost brand awareness, customer engagement, and business growth. Proven ability to lead high-impact campaigns that align with commercial goals..
Customer-Centric Innovation
A consistent track record of developing customer-first solutions that elevate the brand experience and drive loyalty. Campaigns and CRM programs built with a deep understanding of audience needs and behaviors.
Strong leadership across teams, agencies, and departments to deliver aligned, cost-effective marketing activity. Skilled in managing budgets, timelines, and stakeholders across complex projects.
Cross-Functional Collaboration
My Projects
Showcasing my work in marketing and brand communications.
My500.com
Executed a highly successful social media campaign that effectively engaged a massive audience of over 750,000 followers, resulting in an impressive 8% increase in web traffic for the brand.
Jeep VIP Program
Developed and executed an innovative VIP experience exclusively designed for Jeep Premium customers, leading to enhanced customer engagement and strengthened brand loyalty.
Orchestrated a captivating media launch event at the Caravan Show, where I took charge of the camera to engage with visitors and showcase the fantastic industry leading products of the FCA brands, through an engaging Facebook live event - see the video below
Caravan Show launch event
Presenting Live at the Camping & Caravan Show
A glimpse into my live presentation at the Camping & Caravan Show, where I showcased new products, engaged with outdoor lifestyle enthusiasts, and brought the brand experience to life. A great example of connecting with audiences in a dynamic, real-world environment.
“It really was a pleasure to work with Ravi within Digital, Marketing Communications and E-commerce. While Ravi has consistently driven revenue growth through marketing campaigns and also improved brand exposure through various channels, he is also a great team player and helps facilitate personal and professional growth, and so as a younger colleague eager to learn, working with Ravi was great. Ravi I'm sure will continue to positively impact both performance and colleagues in the future."
M. Thomas
This individual worked with me in the same team
★★★★★
★★★★★
“Ravi is a great mentor and manager who is articulately able to explain the ins and outs of the business to internal and external stakeholders and is always teaching me and others around him along the way. It has been a pleasure to have worked with Ravi who demonstrates enthusiasm for new projects and is always eager for the company to succeed. He is a valuable member of the team who is happy to share his ideas to help others, and I was lucky to have him as a manager".
G.Deao
This individual reported directly to me
★★★★★
★★★★★
“I absolutely loved working with Ravi. He's collaborative, results driven and always keeps achieving the business objectives at the forefront. We created some great work together and had fun in the process. I really hope I get to work with Ravi again in the future.”
S. Francis
This individual was a supplier to our department
"I worked with Ravi for over 5 years, and I will forever be grateful for his support, dedication, and expertise during this time. We worked together to launch a new accessories campaign for the FCA brands, which just wouldn’t have been possible without Ravi’s creativity, hard work, and innovative thinking. Such was the impact of this campaign, it was viewed as best practice by Head Office, and rolled out in other markets. Ravi is a highly valued member of the team and is a natural leader who is passionate about his work. He offers solutions with his insightful knowledge and expertise, where others raise barriers. I have no hesitation in saying that Ravi would be an asset to any organisation.”
I. Baath
This individual worked with me in the same team